Ready to build your partnership?

Complete protection and expert guidance for your CEAD system. Every partnership includes foundational service, choose your path to operational excellence or innovation leadership.

Two Complementary Portfolios

Our Service Partnership ensures it stays that way, delivering peak performance day after day. While our Customer Success program focuses on what you can achieve, our Service program guarantees the operational reliability how you achieve it.

Every CEAD partnership starts with essential protection and guaranteed access. From there, choose how you want to grow.

Product Service

Focus on Uptime & Reliability

Your operational certainty. Transform the risk of downtime into planned certainty with proactive maintenance, faster guarantees, and comprehensive breakdown coverage.

  • Guaranteed First Response (SLA): 8 hours or better.
  • Included Diagnostics: First hour minimum, up to fully included.
  • Partner Discounts: 5-15% on labor and parts.
  • Priority Support Channels: Phone, WhatsApp, direct lines.
  • Preventive Maintenance: Annual on-site visits included in Pro/Premier.
  • Guaranteed On-Site Arrival: Within 5-10 business days


Choose Service upgrades when: Your focus is on operational excellence, consistent output is critical, and you want to minimize downtime into planned certainty.

Customer success

Focus on Innovation & Expertise

Your capability accelerator. Develop groundbreaking applications, master complex geometries, and expand your team’s LFAM expertise with dedicated engineering guidance.

  • Strategic Progress Check-ins: Monthly to weekly.
  • Personal Design Review Sessions: 1-4 per month.
  • Knowledge Library Access: 275+ articles and training modules.
  • Advanced Hands-On Training: 5-10 days at Delft or on-site
  • Expert Engineering Support: Design optimization and slicing strategies
  • Dedicated Success Engineer: Premier tier exclusive


Choose Success upgrades when: You want to accelerate learning, develop new applications, optimize complex designs, and push LFAM boundaries.

The Foundation: BASIC Bundle (Included with every partnership)

Every CEAD partnership starts with a Basic bundle covering both Product Service and Customer Success. This is your complete safety net, ensuring you have essential operational support and the knowledge resources to succeed with LFAM from day one.

Your Basic Bundle includes:

Product Service Foundation

  • Guaranteed First Response (SLA): Get a guaranteed initial technical response within 8 business hours (95% target).
  • Included Diagnostics: The first hour of remote troubleshooting for any new issue is always included, saving you immediate costs.
  • Exclusive Ticketing Portal: Submit issues quickly and efficiently with our guided forms for faster, more accurate diagnoses.
  • Partner Discounts: Receive a 5% discount on additional labor hours beyond included diagnostics.
  • Priority Handling: Your requests are formally prioritized over non-contract customers in our support queue.

Customer Success Foundation

  • Success Knowledge Library: Unlimited access to our complete, protected CEAD Knowledge Base with 275+ articles and training modules covering LFAM fundamentals, design guidelines, troubleshooting, and best practices.
  • Online training: Tailored training on Design for LfAM, Slicing softwares, Material selection and/or other relevant subjects.
  • Monthly Check-ins and Design Consultations: Regular touchpoints to discuss your progress and address any questions.
  • Email Support: Expert guidance on LFAM design principles, material selection, and application development.

Why partner with CEAD?

A contract is your guarantee for operational certainty, predictability, and a strategic partnership focused on your success.

Knowledge Library

You gain unlimited access to the complete, protected CEAD Knowledge Base. This unlocks a constantly growing library of currently 275+ additional articles, advanced training modules (like ‘Design for Large Scale AM’), and best practices that help you optimize complex processes instantly.

Skip the endless ‘trial-and-error’ and get direct access to the expertise that saves you time and money.

Faster Solutions

You get access to our exclusive ticketing portal. Instead of a time-consuming email chain, a smart form guides you to provide the complete information our team needs right away.

This results in a faster diagnosis, often within the first, included hour of your contract, which directly leads to less downtime and fewer unexpected costs for you.

Guaranteed Priority

You have the contractual certainty of a fast first response (SLA), and your requests receive formal priority handling in all our systems.

No more wondering when help will arrive—you have the predictability you need to plan confidently.

Ready to build your partnership?

Let’s discuss which combination of SERVICE and SUCCESS support is right for your CEAD journey.