Maximize Uptime & Reliability

Your operational certainty. Transform the risk of downtime into planned certainty with proactive maintenance, faster guarantees, and comprehensive breakdown coverage.

Keep your production running

What you get:

  • Guaranteed first response in 4-8 hours depending on tier.
  • Annual preventive maintenance visits (Pro & Premier).
  • Priority handling in our support queue.

Eliminate cost surprises

What you get:

  • 5-15% discounts on labor and parts depending on tier.
  • Included diagnostics (1-2 hours or fully included).
  • Full breakdown coverage on Premier (labor + parts).

Direct access when you need it most

What you get:

  • Response times from < 8 hours (Basic) to < 4 hours (Premier).
  • Enhanced support channels: phone, WhatsApp, direct priority lines.
  • Guaranteed on-site arrival within 5-10 business days.

Product service portfolio

Whether you’re just getting started or pushing the boundaries of what LFAM can do, we have a program that fits your needs.

  BASIC
Standard Offering		 PRO
Most Popular		 PREMIER
Complete Partnership
Guaranteed First Response (Service) <8 hours (95% certainty) <6 hours (98% certainty) <4 hours (99,5% certainty)
Included Diagnostics (per ticket)
 First hour included First 2 hours included Fully included
Discount on Additional Labor Hours
 5% 10% 15%
Discount on Spare Parts
 - 10% 15%
Access to Support Channels Email, Ticketing Portal + Phone, general WhatsApp + Direct Priority Line & Channel
Annual Preventive Maintenance
(excluding travel cost)		 - ✔ Included ✔ Included
Annual Precision Recalibration - - ✔ Included
Full Breakdown Coverage - - ✔ Included
(Labor & Parts)

Which service level is right for you?

Upgrade to PRO Service when:

  • Your machine runs regularly and downtime impacts production.
  • You want faster response times (< 6 hours) and direct phone/WhatsApp support.
  • You value preventive maintenance visits for peace of mind.

Upgrade to PREMIER Service when:

  • Your machine is critical to production: downtime directly affects revenue.
  • You run intensive schedules with high operational demands.
  • You want complete breakdown coverage and maximum cost predictability.
  • You need the fastest response times (< 4 hours) and dedicated support.

Ready to build your partnership?

Tell us about your needs and we’ll connect you with the right Product Service expert.